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礼貌“催”客户的邮件 【Template】Polite Pushing Emails
摘要：礼貌“催”客户的邮件 【Template】Polite Pushing Emails
很多连粉都曾经或者正在为一个问题烦恼：客户总是迟迟不回复邮件，催，怕用词不当，得罪客户，不催，又对不起自己。矛盾体日夜在心中作祟，让人备受煎熬……哈哈，阿连是不是有点夸张了？不过，不得不说，尽管阿连在表达上可能有点太过，不过这确实是很多外贸人心理活动的写照。
So many of you are worry about a problem: customers always don’t reply mails, but if to remind them, I am afraid of offense. If don’t, I feel sorry for myself. Paradox exists day and night in heart to make me suffer... Aha, am I a little bit exaggerated? I have to say, in expression I might be a little too much but this is psychological activity of many foreign traders.
客户不会经常回复邮件，而对于一些问题我们又不得不得到客户的确认才能落实，例如催确认型号、订单、印刷品、付订金、付尾款等等。因此我们不得不多次发邮件催客户给答复。但是作为外贸新手，很难把握催促邮件的度，一个不小心，把客户也得罪了，就因小失大了。为此，阿连特地为大家准备了几个邮件模板，仅供大家参考参考：
Customers will not reply email very often, but we have to get customer confirmation to implement for some problems, for example, to urge to confirm model, order, and artworks, to pay the deposit, balance and so on. So we have to give a reply email to push customers for many times. But as a novice of foreign trade, it is difficult to grasp the degree in email. If carelessly offense customers, you cannot see the woods for the trees. For this, I prepare several mail templates specially for you but only for your reference:
模板一：
Template 1:
催客户确认订单
To urge customers to confirm orders
Dear **,
Good day. How are you ?
Long time no hear from you. Hope you everything goes well.
May I know whether you have received my PI for confirmation? Or you can check again by the attached.
As you know, the price we give you is the best price we can offer, and as the increasing material cost and unstable exchange rate, we are afraid that it is hard for us to keep the price if you don’t confirm it much earlier.
Hope you can understand and hope to get your reply soon.
If have any question, please feel free to contact me.
Thanks for your support.
Have a nice day.
Best regards,
Anne
模板二：
Template 2:
催订金
To urge deposit
Dear **,
Good day. How are you ?
Sorry to bother you. May I know whether you have arranged the deposit for the order(PI number)? Please kindly arrange it and send me the bank slip soon so that we can proceed your order much earlier without any delay of your selling schedule.
Should you have any question, please don’t hesitate to contact me.
Thanks for your always support.
Have a nice day.
Best regards,
Anne
模板三：
Template 3:
催尾款
To urge balance
Dear **,
Good day. How are you ?
Sorry to bother you. May I know whether you have arranged the balance payment for the order(PI number)?
Since the goods will reach the port at 30th May, please arrange the payment soon to receive the goods earlier so that it will not influence your selling schedule or in case of any extra charge at destination port.
Thanks for your always support.
Hope to get your reply soon.
Have a nice day.
Best regards,
Anne
模板四:
Template 4:
催确认印刷品
To urge for confirming print
Dear **,
Good day. How are you ?
Sorry to disturb you. May I know whether all the artworks are confirmed?
Please kindly have a check and confirm to us soon if ok so that we can arrange the production much earlier.
Sorry for pushing so hard, but the production schedule is tight so in order not to delay your order, hope you can understand and confirm to us soon.
If have any question, please feel free to contact me.
Thanks for your always support.
Have a nice day.
Best regards,
Anne
不知道你发现了没，其实在写这类型催促客户回复的邮件的时候，我们要谨记一个宗旨：以客户为先，站在客户的立场想问题。在写邮件的时候除了语气礼貌，我们更要让客户知道我们这样催他的目的所在——为了他好。这样子的邮件更能让客户接受，也能让客户感受到你的用心。
Do you find that actually in writing this type of mails to urge costumers to reply, we will keep a purpose in mind: keep customer first, considering problems in customers'position. When writing the email, in addition to the tone of politeness, we must let the customer know our aim for urging him-- good to him. Thus, this kind of emails is more acceptable for customers and it can let the customer feel your heart.
So many of you are worry about a problem: customers always don’t reply mails, but if to remind them, I am afraid of offense. If don’t, I feel sorry for myself. Paradox exists day and night in heart to make me suffer... Aha, am I a little bit exaggerated? I have to say, in expression I might be a little too much but this is psychological activity of many foreign traders.
客户不会经常回复邮件，而对于一些问题我们又不得不得到客户的确认才能落实，例如催确认型号、订单、印刷品、付订金、付尾款等等。因此我们不得不多次发邮件催客户给答复。但是作为外贸新手，很难把握催促邮件的度，一个不小心，把客户也得罪了，就因小失大了。为此，阿连特地为大家准备了几个邮件模板，仅供大家参考参考：
Customers will not reply email very often, but we have to get customer confirmation to implement for some problems, for example, to urge to confirm model, order, and artworks, to pay the deposit, balance and so on. So we have to give a reply email to push customers for many times. But as a novice of foreign trade, it is difficult to grasp the degree in email. If carelessly offense customers, you cannot see the woods for the trees. For this, I prepare several mail templates specially for you but only for your reference:
模板一：
Template 1:
催客户确认订单
To urge customers to confirm orders
Dear **,
Good day. How are you ?
Long time no hear from you. Hope you everything goes well.
May I know whether you have received my PI for confirmation? Or you can check again by the attached.
As you know, the price we give you is the best price we can offer, and as the increasing material cost and unstable exchange rate, we are afraid that it is hard for us to keep the price if you don’t confirm it much earlier.
Hope you can understand and hope to get your reply soon.
If have any question, please feel free to contact me.
Thanks for your support.
Have a nice day.
Best regards,
Anne
模板二：
Template 2:
催订金
To urge deposit
Dear **,
Good day. How are you ?
Sorry to bother you. May I know whether you have arranged the deposit for the order(PI number)? Please kindly arrange it and send me the bank slip soon so that we can proceed your order much earlier without any delay of your selling schedule.
Should you have any question, please don’t hesitate to contact me.
Thanks for your always support.
Have a nice day.
Best regards,
Anne
模板三：
Template 3:
催尾款
To urge balance
Dear **,
Good day. How are you ?
Sorry to bother you. May I know whether you have arranged the balance payment for the order(PI number)?
Since the goods will reach the port at 30th May, please arrange the payment soon to receive the goods earlier so that it will not influence your selling schedule or in case of any extra charge at destination port.
Thanks for your always support.
Hope to get your reply soon.
Have a nice day.
Best regards,
Anne
模板四:
Template 4:
催确认印刷品
To urge for confirming print
Dear **,
Good day. How are you ?
Sorry to disturb you. May I know whether all the artworks are confirmed?
Please kindly have a check and confirm to us soon if ok so that we can arrange the production much earlier.
Sorry for pushing so hard, but the production schedule is tight so in order not to delay your order, hope you can understand and confirm to us soon.
If have any question, please feel free to contact me.
Thanks for your always support.
Have a nice day.
Best regards,
Anne
不知道你发现了没，其实在写这类型催促客户回复的邮件的时候，我们要谨记一个宗旨：以客户为先，站在客户的立场想问题。在写邮件的时候除了语气礼貌，我们更要让客户知道我们这样催他的目的所在——为了他好。这样子的邮件更能让客户接受，也能让客户感受到你的用心。
Do you find that actually in writing this type of mails to urge costumers to reply, we will keep a purpose in mind: keep customer first, considering problems in customers'position. When writing the email, in addition to the tone of politeness, we must let the customer know our aim for urging him-- good to him. Thus, this kind of emails is more acceptable for customers and it can let the customer feel your heart.
